Återbetalningspolicy

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RETURN POLICY of MÄNNISKANS RESURSER AB (MR AB)



RETURNS

We want to make sure you’re 100% satisfied with your purchases. We accept return on products within 3 days of you having received them, and only on returns which were shipped out by us and if the item/s is/are faulty due to an error on our end.

We accept a return on digital programs purchased from us provided that not more than 30% of the digital content has been opened by the customer.


To be eligible for a return, you must inform us immediately upon receipt, and your item must be unused and in the same condition that you received it. It must also be in the original packaging. Re. programs, prior to a refund, we will check that you have not opened more than 30% of the program content.

To complete your return, we require a receipt or proof of purchase.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you have purchased directly from us, we will refund you, if you have purchased via another party, i.e. a web show, they will refund you.


Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please ensure you use a trackable shipping service or purchasing shipping insurance. We are not responsible for any lost return package, and will not process any refund if we do not receive the return package.



INTERNATIONAL SHIPPING AND HANDLING REMINDERS

To ensure a fast delivery, please check that delivery address is correct and the payment has been processed successfully. MR AB will not be held liable for any shipments sent to the incorrect address provided by the customer.


There will be an unlikely event where shipping will be delayed due to strict customs and post office clearance that would need your signature to release the item. Shipping is tracked for the safety of your products, the tracking number will be provided once the shipment has been made and it could be tracked through a website. THE BUYER IS RESPONSIBLE for all taxes, duties, tariffs and customs laws in Buyer’s country.

 

INTERNATIONAL SHIPPING REMINDERS:

1) We cannot be responsible for any tariffs, CUSTOM RESTRICTIONS or other regulations that apply in Buyer’s country. We encourage you to speak with your customs office if you have any questions.

2) If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in good condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. Only the amount paid for the products will be refunded.

3.) The customer is responsible for any duties or taxes that may apply. It is also the customer’s responsibility to negotiate for the release of their package in the event that it is held up by customs.

4) It is customers’ responsibility to track their orders through your countries respective Postal Service Customs or Website provided, if available.You can email us if you are having problems tracking your orders or if there are any delays.

5) Return To Sender (RTS) items due to the following reasons will be shipped again provided that you pay another shipping fee.

– Address not existing.

– Unclaimed.

– Person unknown at the address.

– Address vacant.

– Any other reason for which the customer is solely liable.


INTERNATIONAL SHIPPING POLICY

Office Hours

Our corporate and shipping offices are open from 10am to 5pm Monday through Friday and are closed Saturday and Sundays. 

Shipping Policies

Business days are Monday through Friday and on non-government observed holidays. Weekends are Saturday and Sundays. Under normal circumstances, orders placed will ship the following business day. Orders placed on the weekend will ship at the next earliest business day which is usually the following Monday.

 

Cancellations / Return to Vendor Items

Cancellations must be made before we send the order. If the order has not been shipped, a refund will be issued by the same method of payment the order was originally charged. If a cancellation is placed after the order has been shipped, it is the customer‘s responsibility to send it back to us. Once we received the package, a refund will be issued. Shipping and handling charges are non-refundable.

We reserve the right to cancel any order at any time.

Return To Sender (RTS) items due to the following reasons will be shipped again provided that the client will pay the reshipping fee.

  • Address not existing.

  • Unclaimed.

  • Person unknown at the address.

  • Address vacant.

  • Address Undeliverable

  • Any other reason for which the customer is solely liable.